Troubleshooting

Over time many users experienced various issues from continuous loading screen to simply signing in. Below is a compilation of the most common issues and quick solutions to solve them. If you continue to experience these or other issues, please contact support

Continuous loading

After following the getting started guide and you experience a continous loading screen (pictued below). There are several quick and easy solutions. If none of these work, contact support.

Refresh

Refreshing the page (F5) may help solve your problem. If a normal page refresh does not help, try a force refresh (CTRL + F5) to reload all cached assets.

Publish/Update

Sometimes simply republishing your game can solve the problem. Make sure to do the following:

1. Click "Publish" in Roblox Studio
2. Await for the confirmation that the game has been updated
3. Visit your experience's roblox page
4. Click "Play"
   • Ensure you are joining a new server. Previously running instances will not have the updated code.
5. Wait about five (5) minutes

HTTP requests

Ensure HTTP requests are enabled on your experience. You enable them by doing the following:

1. Open Roblox Studio
2. Open Game Settings
3. Click "Security"
4. Then toggle "Allow HTTP Requests"